๐ธ Flower Care FAQs
How do I make my flowers last longer?
To extend the life of your flowers, trim the stems at an angle, change the water daily, and keep them away from direct sunlight, heat sources, and fruit. Use the flower food provided for best results.
Why do I need to cut the stems of my flowers?
Cutting the stems at a 45-degree angle improves water absorption and prevents the stem from sitting flat against the bottom of the vase, which can block water flow.
Should I remove the leaves that are below the water line?
Yes, always remove leaves that would sit below the water level. Submerged foliage can rot and lead to bacterial growth that shortens the lifespan of your flowers.
What is flower food and how do I use it?
Flower food is a mix of nutrients and antibacterial agents that keep your flowers fresh. Add the recommended amount to clean water before placing your flowers in the vase.
Why are some of my flowers wilting sooner than others?
Different flower types have varying lifespans. For example, roses may last 7–10 days, while tulips or lilies may last 5–7 days. Remove spent blooms to keep the bouquet looking fresh.
Can I put my flowers in the fridge overnight?
Placing flowers in a cool, dark environment can help extend their life—but avoid storing them near fruit or vegetables which release ethylene gas. Optimum flower temperature for flowers is 8 degrees, so a fridge at typically 4 degrees would be too cold.
How do I care for a hand-tied bouquet?
Keep the tied bouquet in fresh water with flower food. Change the water daily and re-trim the stems every couple of days for best results.
How do I care for a floral arrangement in foam or a basket?
Check the foam or container daily and top up with fresh water. Avoid moving the arrangement frequently and keep it in a cool, shaded spot.
๐ผ Ordering from a Florist FAQs
What can I expect when ordering flowers from a professional florist?
Expect fresh, high-quality blooms, expert arrangement, personalised service, and advice on care and flower availability. You’ll also receive proper packaging and on-time delivery.
Will my flowers look exactly like the picture online?
We do our best to match the image, but flower availability may vary. If a substitution is necessary, we’ll ensure it’s of equal or greater value and keeps the same look and feel.
Can I request specific flowers or colours in my bouquet?
Absolutely! Just let us know your preferences when ordering, and we’ll do our best to accommodate, subject to seasonal availability.
How far in advance should I order flowers?
For special occasions or large events, order 3–7 days in advance. For same-day delivery, order before our daily cut-off time.
Can I include a message with my flowers?
Yes, you can include a personal message with every order. We’ll handwrite your note on a complimentary card or you can choose a greetings card.
Do you deliver flowers on weekends and holidays?
Yes, we deliver on Saturdays and selected holidays. Please check our delivery schedule or contact us for confirmation on peak dates.
Do you offer same-day flower delivery?
Yes, we offer same-day delivery for most local areas if the order is placed before our cut-off time. Check our delivery page for details.
Can I track my flower delivery?
Yes, we’ll notify by email you once your flowers have been successfully delivered.
๐ General Flower Questions
Are the flowers fresh and locally sourced?
We source our flowers fresh from trusted growers, markets and primarily from Dutch flower auctions, with many seasonal stems sourced locally where possible to ensure freshness and reduce environmental impact.
What if no one is home to receive the flowers?
If no one is home, we’ll leave the flowers in a safe place or with a neighbour, and leave a delivery note. If that’s not possible, we’ll contact the recipient to arrange a suitable delivery location.
Do you deliver to hospitals, schools, or businesses?
Yes, offices, schools and other locations, however most hospitals with the exception of private hospitals do not accept flowers on any ward. Please ensure you have the correct address and any delivery instructions noted at checkout.
Can I cancel or amend my flower order?
We accept cancellations or changes within a reasonable time before dispatch. Please contact us as soon as possible if you need to make changes.