Ordering Flowers and Gifts

Expect fresh, high-quality blooms, expert arrangement, personalised service, and advice on care and flower availability. You'll also receive proper packaging and on-time delivery.

We do our best to match the image, but flower availability may vary. If a substitution is necessary, we'll ensure it's of equal or greater value and keeps the same look and feel.

Absolutely! Just let us know your preferences when ordering, and we'll do our best to accommodate, subject to seasonal availability.

We accept all major credit and debit cards, PayPal and secure online payments through our website. We also offer Klarna Pay in 3 Payments.

Yes! If you’re a new customer, use code NEW10 for 10% off your first online order. More information on Discount Codes.

For special occasions or large events, order 3–7 days in advance. For same-day delivery, order before our daily cut-off time.

Yes, we do! For Aldershot GU11 and GU12 postcodes, you can order up to 1pm for same-day delivery. Additionally, you can order up to 1pm for several other areas and postcodes, including GU3 (Normandy), GU9 (Badshot Lea & Farnham), GU16 (Mytchett & Frimley) and Farnborough (GU14). For all other postcode delivery areas you will have to place your order by 11am.

Of course! We deliver funeral flowers all over the local area to over 70 funeral directors and crematoria. Please check the full list of funeral directors Rays Florist deliver to on this page.

Flowers for gifts can be delivered the same day, Monday - Friday if ordered by 1pm. We have different lead times for specific areas, so please check that we can deliver your order same day by visiting our delivery page. For a Saturday delivery, please order by 3pm on a Friday. We recommend for funeral flowers that you order a minimum of 48 hours before the funeral to ensure availability, the flowers are delivered approximately two hours before the actual funeral service time.

We only deliver flowers on Mothering Sunday, Valentines day (if it falls on a Sunday) or during peak trading periods such as Christmas. We only deliver flowers on one Bank Holiday during the year, Good Friday.

Yes, you can - please see our Contact Us information page for telephone numbers.

Yes, you can order flowers for multiple addresses during the same session as well as non floral gifts such as greetings cards, vases, chocolates, Teddy bears and balloons.

Yes, you can include a personal message with every order. We'll handwrite your note on a complimentary card or you can choose a greetings card.

Once your secure payment has been completed you will receive an automated email with your order details. If it doesn't appear in your inbox, please check your trash or spam folder.

Yes, you can, but we regret that orders cannot be cancelled within 48 hours of dispatch with the exception of funeral flowers where we require a minimum of 5 days cancellation notice. Order amendments are usually possible at most times - please call us as soon as possible if this is the case. If you place an order for our click and collect service and fail to collect your flowers, there will be no refunds for non collection of goods.

Yes, we deliver on Saturdays and selected holidays. Please check our delivery schedule or contact us for confirmation on peak dates.

Yes, we offer same-day delivery for most local areas if the order is placed before our cut-off time. Check our delivery page for details.

We accept orders up to 12 months in advance and we recommend that flowers specifically for a funeral be completed at least 48 hours before the actual funeral, although 5-7 days is more usual.

Yes, we’ll notify by email you once your flowers have been successfully delivered.

No! We have yet to find a driver that works for free, a van that is free to buy and will also maintain itself for free. We've also never found that the government allow us free road tax or an insurance company that will give us free insurance. Nowhere gives diesel away for free sadly.
All joking aside, we will offer free delivery if we are able to walk the delivery to it's destination. More importantly, any florist or floristry website that offers 'free' delivery is being economical with the truth. Let's just say, for example, that a bouquet, with 'free' delivery is £40. That organisation (and it's usually the internet based ones) will immediately take out at least £7 and maybe up to £10 for postage and packaging and then even more as a 'commission'. Your £40 bouquet has then lost at least 30% or more of it's value. We prefer to be transparent. If you spend £40 on a bouquet with Rays Florist then you will receive a bouquet to the value of £40 with nothing taken out for 'florists time', commission, admin fees, processing fees or postage and packaging. Our delivery charges are based on postcode location, with the closer ones being the cheapest and the most farther reaches of our direct delivery area being the more expensive.

If the flower delivery is within our local geographical area, then Rays Florist will deliver there directly. Otherwise we will relay all Uk national flower orders via a trusted florist network. We can offer a specialised courier service for funeral flowers within a 2 hour radius of our shop. If you are interested in this service, please Contact Us.

With the exception of funeral flower orders we are unable guarantee timed deliveries. Whilst we cannot guarantee any specific times or am/pm requests for most areas, we'll do our very best to accommodate you. We do offer a AM delivery service for areas that are close to our shop.

Flower deliveries are made by Rays Florist or our partner florists between 8am and 6pm or extended hours during busy or peak trading periods.

If no one is home, we'll leave the flowers in a safe place or with a neighbour, and leave a delivery note. If that's not possible, we'll contact the recipient to arrange a suitable delivery location.

Yes, offices, schools and other locations, however most hospitals with the exception of private hospitals do not accept flowers on any ward. Please ensure you have the correct address and any delivery instructions noted at checkout.

We accept cancellations or changes within a reasonable time before dispatch. Please contact us as soon as possible if you need to make changes.

Yes, we can arrange flower deliveries internationally, to most countries in the world - please call us on 01252 311966.