Why are reviews so important for a small business?
Reviews are incredibly important for small businesses for a few reasons. Firstly, they provide social proof to potential customers that our business is trustworthy and that provides a high-quality service and product. Positive reviews can also help to increase visibility and search engine rankings, making it easier for people to find a business online.
Secondly, reviews can provide valuable feedback for a business. By reading reviews, we can learn what our customers like and dislike about our business, and use this information to make improvements and better serve our customers. Responding, both positive and negative, also shows that we care about our customers and are willing to address any concerns they may have.
Finally, reviews can help to build customer and advocacy. When customers have a positive experience with a business and leave a positive review, they are more likely to become repeat customers and recommend our business to others. Overall, reviews are a crucial aspect of building customer trust. And get this — did you know that reviews influence 90% of potential customers better than a sales pitch? All the reviews that we collect are genuine reviews from happy customers - would you buy from a company that has a small amount of indifferent reviews or a reputable florist with hundreds of 5 star reviews on Google and Trustpilot? It's easy to review Rays Florist, just follow the links on Google and Trustpilot.
